CXM AI for Education

Precision AI for Education: Better Outcomes, Smarter Operations.

Student Counselor

Flag at-risk student

Admissions Officer

Score high-potential lead

Financial Aid Officer

Match scholarship

More Than Automation. It's Intelligence with Purpose.

Talisma CXM.AI delivers intelligent, context-aware assistance by understanding each user’s role, intent, and real-time need—powering faster, smarter decisions across every interaction.

Role-Specific Decision-Making

Understands the unique responsibilities of each user and delivers insights and actions tailored precisely to their role, not just generic responses.

Any students I should check on this week?

AI: Raj Mehta’s attendance and notes show early risk signs. Want me to flag him for support?

Real-Time Suggestions

During live interactions, the AI offers context-aware prompts, nudges, and next-best actions which helps staff respond faster and improve outcomes without hesitation.

This student’s aid seems low—any options?

AI: They qualify for the Mary Gates Scholarship. Should I prep a pre-filled application link?

LLM-based Smart Workflows

Powered by domain-trained language models, Talisma CXM.AI automates complex tasks like SOP evaluation, aid matching, and risk detection.

Can you review this SOP and advise?

AI: Strong leadership and fit for Engineering. Shall I mark her as a high-priority applicant?

Human + AI Collaboration

Works alongside your team—not in place of them—enhancing judgment with data-backed suggestions.

She’s worried about F-1 visa delays—what do I say?

AI: Recommend checking SEVIS. I’ve pulled the latest checklist—send it to her now?

Solutions by Role: Agents That Understand You

With intelligent agents tailored to each role, Talisma CXM.AI transforms how higher education teams engage, guide, and operate—seamlessly and at scale.

Student Counseling & Retention

Agent Role: Retention Coach

There is nothing more critical than making sure each student not only has access to essential and augmentative resources and support, but also feels genuinely supported throughout their learning journey. It’s about much more than availability; it’s about proximity, accuracy, and immediacy. These tools and services must be seamlessly embedded into each student’s experience, offering real-time guidance, personalized insights, and timely recommendations that meaningfully support knowledge retention and also the enrichment of the overall educational experience.

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AI Agent Dashboard Preview

Admissions & Enrolment

Agent Role: Yield Strategist

Streamlines the entire admissions and enrollment journey with intelligent, role-aware agents that qualify leads, evaluate essays, and predict yield with precision. The AI dynamically scores applications based on institutional goals, provides multilingual support through conversational interfaces, and nudges prospective applicants toward completion—all while surfacing high-potential candidates for priority engagement. With predictive enrollment modeling and real-time agent assist, your team can work smarter, respond faster, and improve conversion rates without increasing workload.

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AI Agent Dashboard Preview

Financial Aid & Support Services

Agent Role: Equity Advisor

Empowers financial aid teams with equity-focused intelligence that automates need assessment, matches scholarships, and flags at-risk cases before they escalate. The AI reviews financial profiles, identifies gaps, and proactively recommends tailored aid packages, ensuring fair and timely support distribution. It also helps students navigate documentation, deadlines, and eligibility through conversational agents, reducing missed opportunities and increasing access to aid—all while lifting administrative burdens from staff.

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AI Agent Dashboard Preview

Hyper-Personalized AI-Driven Learning

Agentic Role: Learning Intelligence Agent

Enhances the learning experience by analyzing behavioral patterns, engagement levels, and academic progress to deliver actionable insights to faculty and support staff. It recommends personalized learning resources, flags disengagement early, and adapts communication styles based on individual learning needs and preferences. Whether it’s guiding an advisor to intervene or prompting a tutor with content suggestions, the platform ensures that every learner receives the right support at the right time.

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AI Agent Dashboard Preview

This Is the AI That Works With You.

Talisma CXM.AI empowers humans, personalizes engagement, and transforms the student journey.

100% role-customized demo for your university

What Powers Our Agentic Intelligence?

It’s not just AI—it’s intelligent orchestration. See how Talisma’s modular, explainable AI stack powers every agent behind the scenes.

LLM Core

Talisma’s LLM Core is the brain behind every AI agent—trained on academic, behavioral, and administrative language specific to higher education. It ensures all outputs are context-aware, relevant, and human-like in every interaction.

Role-Based GPT

Talisma’s Role-Based GPT delivers intelligence tailored to specific functions—whether you’re a counselor, admissions officer, or financial aid coordinator.

Multimodal UI Layer

Talisma’s Multimodal UI delivers information in the most intuitive format. It adapts to the user’s role, preference, and device in real-time.

Real-Time Dashboards

Our dynamic dashboards turn data into decisions—instantly. With live heatmaps, behavioral triggers, and role-specific KPIs, teams are always one step ahead.

Real-Time Support Intelligence That Acts With You

By working alongside humans, CXM. AI amplifies their ability to respond faster, smarter, and with greater precision.

Agent Assist During Calls

Offers real-time prompts and guidance to help agents respond faster and more accurately during calls.

Voice AI Post-Call Insights

Analyzes call recordings to surface key moments, unresolved issues, and follow-up actions.

QA Feedback

Auto-scores interactions for script adherence, resolution quality, and compliance.

Sentiment & CSAT Analysis

Detects emotional tone and predicts satisfaction scores to flag at-risk conversations.

Purchase Propensity Suggestions

Forecasts likelihood to convert and recommends timely actions to boost enrollment or offer acceptance.

Real Results. Proven Impact.

With Talisma CXM.AI, institutions don’t just automate—they elevate outcomes across the student lifecycle.

+25–35% boost in lead-to-application conversion

Boosts enrollment, retention, and aid delivery with role-based AI agents tailored to academic workflows.

50–70% reduction in counsellor workload

AI-powered retention dashboards, risk detection, and smart prompts free up time for deeper student support.

20–30% improvement in enrolment yield forecasting

Predictive modeling and yield simulation tools give teams unmatched accuracy in enrollment planning.

Faster response, better targeting, and equitable aid distribution

Context-aware agents ensure every inquiry is met with precision, urgency, and fairness—across admissions, aid, and support.

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Compatible Technologies

Trusted by Leading Educational Institutions

See how universities are achieving smarter workflows, faster decisions, and stronger connections with our Agentic AI.

Support is an important part of Prevas business with well-oiled processes and routines to go with a highly competent workforce. We use Talisma as the pivot around which most of our support interactions are handled.

Jörgen Fahlberg

Support Manager, Prevas IS

Talisma has been a trusted technology partner for us. It is user-friendly and easy to adapt to changes in the environment.

Denis Rodrigues

Head, Childline Contact Centre

Talisma is our trusted technology partner and has made a significant difference to our business. They enabled us in realizing our goal of providing a consistent experience to all our internal & external stakeholders and get a better, faster ROI.